Salary £25,061- £26,933
Our Housing Officer role is fast paced, varied and rewarding, which changes to reflect the community that we serve. With demonstrable experience in a customer facing role, you will thrive in a position that deals with the full range of tenancy requirements. This includes letting void properties, supporting tenants to sustain their tenancies and using a multi-agency approach to deal with complex ASB cases. Managing your time effectively, you will continuously and accurately obtain and record the correct information from all interactions with customers.
You will be managing a wide range housing stock of approximately 500 properties.Ideally you will have previously worked in a similar position and have knowledge of relevant social housing legislation.You must have the ability to develop and maintain effective relationships with our customers, many of which are vulnerable, and have complex needs.You will demonstrate exceptional problem solving independently and you will have a flexible approach to your work.
We strive to ensure that a support-based approach is used when dealing with our customers and experience in this area would be useful.
Good IT skills are essential and you must hold a full UK driving licence and have access to a car.
You’re good at:
Customer support experience
Demonstrating your excellent interpersonal skills and communicating to a range of people in a variety of ways
Working remotely and making decisions independently
Closing date for applications: 19th February 2018 at 9.00am
Interviews will take place W/C 5th March 2018